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all studio grun jewelry is handmade to order, so we do not accept returns unless you received a product you did not order in which case we will make it right. but, we want you to love your jewelry and wear it - so please contact us with your concerns at email@example.com.
all sales are final on sale, holiday, limited editions, specials or discounted items - no returns or exchanges accepted. please take special attention in measurements by downloading our sizing guide.
for any questions, please email firstname.lastname@example.org
exchanges are accepted up to 10 days after the item is received if you received an item you did not order. item must be in their original, brand new condition, showing no signs of having been worn or used. these items must be returned within 10 days and MUST include its original packaging, receipt of purchase and a return authorization number issued by our studio. please contact email@example.com to address your request and include a reason for return and exchange and we will then make it good.
in the event of an acceptable valid exchange, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. studio grun does not refund items that are lost or damaged in transit back to our studio - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. if an item is for some reason received damaged, please email customer service immediately with a clear description of the item and include a photograph.
IMPORTANT: please note that in order to process an exchange, the item must go through the process above first so that we know to expect it alongside our other incoming shipments. studio grun is not liable for items returned without prior notification or requested documents. these items will not be accepted and will be returned immediately to sender.