Items in stock will ship within 3 business days from purchase, otherwise they will be made specially for your order and will require 2-3 weeks before shipping. Orders shipping within the continental US will ship via standard (2-7 business days) or second day (2 business days) insured with tracking. If you are located in the non continental US, your order will be shipped via second day for a flat rate of $30.
How long will my order take to ship?
-We totally understand that the most difficult part about online shopping is actually waiting for your package to be delivered. thats why we work hard to get your order in your hands as soon as possible.
-Items in stock will ship within 2-3 business days from purchase, otherwise they will be made specially for your order and will require 2-3 weeks before shipping. orders shipping within the continental US will ship via USPS ground or FedEx 2day with tracking. If you are located in the non continental US, your order will be shipped via fedxx 2day for a flat rate of $35. all purchases over $800 qualify for complimentary ups ground shipping.
-If you are ordering as a gift or need it for a special occasion, please allow a minimum of two weeks for delivery - or feel free to shoot us an email at firstname.lastname@example.org
-IMPORTANT: all international shipments are sent via DHL international express. Please be aware that discounts or complimentary shipping are included for the original purchases only *they cannot be applied to returns or exchanges of any kind. studio grun does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.
When do I receive my tracking number? How can I check my order status?
-Once your order has been shipped, you will receive an email with an order number and your tracking information.
I put in the wrong shipping address, what can i do?
-Unfortunately once it's shipped, not much. We are only responsible for shipping and handling charges on items that were sent incorrectly. We cannot resend your items to you. If the item comes back to us, you will need to pay for the shipping charges again in order for you to receive the items. We cannot refund the shipping fees.
Can I combine multiple orders?
-If you have placed multiple orders, they will be shipped separately if ordered at different times.
Can I change my order after it has been placed?
-Depending on where your order is in our process, we may be able to change your order. Contact us to request a change at email@example.com.