All items require 4-6 weeks to be produced and shipping.
Shipping times may be delayed during high volume periods such as online sales, restocks or during the holidays.
Orders shipping within the US will ship via USPS (2-7 business days) or Priority (2-3 business days)
Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.( please see Covid19 for delivery delays )
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TAXES & DUTIES
Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Studio Grun, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Studio Grun.
For International orders, we ship via USPS and UPS International Expedited shipping. We do not offer free shipping on goods shipped outside of the continental United States. International shipping costs are determined by the carrier. Once an item is in your cart, you can use the shipping estimator on the right side of the shopping cart page to calculate shipping cost. Please note, custom taxes and duties are calculated at checkout. Studio Grun will not be responsible for the cost of clearing your items through customs.
Studio Grun is not responsible for lost and/or stolen packages. In the unfortunate event that your package goes missing, please contact your local post office immediately for record of package(s). We will do our best to assist in tracking down its location. However, we are not responsible for lost packages showing confirmed delivery to the proper address.
- USPS regular mail is uninsured
- USPS Priority mail is insured for $100
- USPS Express mail is insured for $100
Please let us know if you would like to add insurance.
Q: Can you rush/overnight my order?
A: We would need to confirm that the item you ordered is in stock. If it is, we can overnight your package for a $30 fee within the U.S.
Q: Has my order shipped? How can I find out the status of my order?
A: Most of our pieces require a lead time of 4- 6 weeks. If you have specific questions, please email us at firstname.lastname@example.org with your order number.
Please note we are not liable for lost returns. Please add insurance and tracking to your package.
*This is delivery information for shipping to US
1901 Brickell Ave
Miami, Florida 33129