Repairs

$15.00
Accidents happen - but please know that our customer service is here for you. Please look at description for more details.
Repair Options:

Our jewelry can be delicate by nature of being small and we encourage customers to take extra care when wearing it daily. We recommend taking off your rings when you are doing rough hand work that may damage a stone or the shape of a ring. We also recommend taking your jewelry off when washing your hands, showering and sleeping. When putting on sweaters, going through pockets, etc. we also recommend putting rings on after you get dressed to avoid the shapes or prong settings from getting caught on anything.

It's important to know that Opals and Turquoise are "softer" stones. In general, we recommend being gentle with your rings and to be mindful not to hit them against something hard by mistake.

Studio Grun is not responsible for broken or lost stones, however does offer stone replacements for a reasonable repair fee. We also offer re-plating, replacement of lost stones, replacement of broken stones, and prong tightening of any Studio Grun products. 

Repair options:

  1. Stone replacement
    $15 fee + shipping.
  2. Chain Replacement 
    $10 fee + shipping.
  3. Re-plating
    $10 fee + shipping.
  4. Size exchange 
    Exchange for new size within 7 days upon delivery.
    Charge will include shipment of ring in new sizing.
  5. Sizing 
    This listing is for a custom size that goes beyond what is available on our site. Once purchased, please enter the size you'd like in our 'Notes' section located in Checkout.
  6. Shipping 
    This is for partial shipping. Please e-mail us before selecting this option.

    Please allow 2-4 weeks for your repair to be completed. Once you submit your repair order, please email us before shipping.

    *Do not ship your jewelry in a regular envelope, it can get damaged (yes, we've seen rings get crushed before).

    We’re here to help you find your ring size. We have options for finding your measurement, ensuring the right fit in a way that’s easiest for you.

    RINGS

    We suggest ordering a plastic sizer to get a good idea of the best size for your finger.

    NECKLACES

    All of our necklaces are available in specific chain lengths, which can be found in the description of the one you have in mind. All necklaces come with either spring ring clasp or lobster clasp. All 20" chains will have a 16" and 18" stationed jump ring to allow the necklace to be worn at either lengths. Necklace chain length cannot be customized. To determine how the necklace will fit, we suggest using a string cut to the same length, and tying it around your neck to see how the length looks on you.

    BRACELETS

    Our cuffs are designed to fit an average 6" wrist. If your wrists are smaller, the cuff will fit a bit more loosely. You can slightly tighten it by hand in order to adjust it to the fit you prefer -- but remember, metal is not flexible, so you can't do that over and over or it can snap.

    All Studio Grun orders placed are made-to-order and for that reason are final sale.
     
    SHIPPING
     

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