Returns + Exchanges
Gold-plated and sterling silver pieces may be returned or exchanged for store credit within 14 days of delivery. Items must be unworn, unwashed, and in their original condition and packaging.
The customer is responsible for returning the item to us, including all return shipping costs. We recommend a trackable, insured method - Studio Grun is not responsible for items lost or damaged in transit on their way back to us.
What is final sale
- All fine jewelry
- Custom sizes
- Sale and promotional items
Resizing
Resizing is a separate paid service, not a return. Sterling silver and solid gold rings can be resized after delivery for a fee. Gold-plated pieces cannot be resized. Email shop@studiogrun.com to arrange it.
Damaged or incorrect items
If something arrives damaged or isn't what you ordered, email shop@studiogrun.com within 7 days of delivery with your order number and a photo. We'll make it right at no cost to you, including return shipping.
Pieces bought elsewhere
We can only accept returns on items purchased directly from studiogrun.com. For anything bought from one of our retail partners, please contact that store.
How to start a return
Email shop@studiogrun.com with your order number within 14 days of delivery. We'll send return instructions - please wait for those before shipping anything back. Return shipping is the customer's responsibility. Store credit is issued once the item arrives and is inspected, and does not expire.