Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require an order number.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items are final sale, and are not eligible for exchange, credit, nor return. Custom pieces are not eligible for exchange, credit, nor return.
We only replace items if they are defective or damaged. If you need to exchange it for the same item but in a different size, send us an email at email@example.com
For ring size exchanges, we charge a fee for re-sizing so please make sure you know your size prior to ordering.
Ring exchanges are accepted until 7 days from when the item is received. Items must be in their original packaging and in brand new condition, showing no signs of having been worn or used. These items must be shipped back within the 7 days and MUST include its original packaging, receipt of purchase and an exchange form. Please contact firstname.lastname@example.org for your request and include a reason for exchange and we will let you know shipping details.
In the event of a valid exchange, the customer is responsible for all further shipping costs (including a secure tracking number & insurance) involved for returning the item.
IMPORTANT: Please note that in order to process an exchange, the piece/s must go through the process above first so that we know to expect it alongside our other incoming shipments. Studio Grun is not liable for items returned without prior notification or requested documents. These items will not be accepted and will be returned immediately to sender.
In the event of an approved return, we will offer a refund, minus a 25% restocking fee and shipping costs.
Studio Grun does not refund items that are lost or damaged in transit back to our studio. Please make sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. If an item is for some reason received damaged, please email Customer Service immediately with a clear description of the item and include a photograph.